Frequently asked questions
What are your business hours?
6AM – 2PM PST / 9AM – 5PM EST
May I order by phone?
Yes, please call us at (424) 644-6640
How long will it take for my online order to ship?
Most available items ship the same day if the order is received by 2PM Pacific Time / 5PM Eastern Time.
What are your shipping rates?
All continental US orders receive free shipping via UPS Ground. There is a minimum order value for Hawaii and Alaska orders to qualify for free shipping. International orders must be phoned in (424) 644-6640
Do you ship internationally?
Yes, but you need to phone in your order to arrange payment and shipping. Please call us at +1-424-644-6640
Payment Methods
We accept all major credit cards. For other payment options please call us at (424) 644-6640
Will my order be charged sales tax?
Tax is charged the following unless a tax-exempt certificate is provided:
CA residents according to their city tax rate.
NJ residents 7%.
How do I return/exchange an item?
Please call us at (424) 644-6640 with your invoice number to obtain an RMA number. All returns must have an RMA number or will not be accepted.